Terms of Conditions, Customer Fulfillment Policy Frequently asked questions are below as wellTERMS of ServiceLAST UPDATED: MARCH 26,Please read these Terms and Conditions ("Terms", "Terms and Conditions")carefully before using the trapmusicmuseum.com website (the "Service") operatedby Trap Music Museum ("us", "we", or "our").Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The Terms and Conditions agreement for Trap Music Museum has been created with the help oFLinks To Other Web Sites ------------------------Our Service may contain links to third-party web sites or services that arenot owned or controlled by Trap Music Museum. Trap Music Museum has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Trap Music Museum shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.Governing Law -------------These Terms shall be governed and construed in accordance with the laws of Georgia, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.Changes -------We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.Contact Us ----------If you have any questions about these Terms, please contact us at Support@trapmusicmuseum.usSHIPPING & Returns
Merchandise Domestic & international shipping
ORDERS TYPICALLY SHIP OUT WITIHN 3-7 DAYS. PLEASE ALLOW 2-3 WEEKS FOR EXCLUSIVE ORDERS.
FOR INTERNATIONAL SHIPMENTS, PLEASE ALLOWS AN ADDITIONAL WEEK, AS CUSTOMS CAN TAKE ADDITIONAL TIME TO CLEAR.
returns & exchanges
WE ARE OPEN TO EXCHANGES FOR SIZE ISSUES. PLEASE EMAIL US AT support@trapmusicmuseum.us FOR ANY EXCHANGES.
damaged or faulty goods
PLEASE SEND UNWORN DAMAGED GOODS BACK WITH THE ADDRESS WHICH IS LISTED ON THE MAILING PACKAGE.
contact us
PLEASE CONTACT support@trapmusicmuseum.us FOR ANY ISSUES.
FAQ for ORDERS
Delivery
When will I get my order?
Museum Tickets and Escape Room tickets / reservations should be received instantly. If you haven’t received your museum ticket, you can email us at support@trapmusicmuseum.us and we would assist you with getting your ticket. Please have your name and order information ready if you have it.
We also suggest customers to screenshot their order number. It makes it easier for us to look it up, along if you have it to show at the door.
Merchandise Fulfillment.
Usually, it takes 3–10 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–7 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@trapmusicmuseum.uswith your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your online products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@trapmusicmuseum.us
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@trapmusicmuseum.us with photos of wrong/damaged items and we’ll sort that out for you.
For Tickets, please email us and we will accomodate as best as we can if you were unable to make the event,
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. But reach out anyway, we will try to help!
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@trapmusicmuseum.us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
TRAP MUSIC MUSEUM
630 TRAVIS ST NW, ATLANTA, GA
